Data Protection Policy

MI CASA LLORET
www.micasa-lloret.com

BASIC INFORMATION ON DATA PROTECTION

In compliance with the General Data Protection Regulation (GDPR) 2016/679 of the European Parliament and of the Council of April 27, 2016, and Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD), we inform you about the processing of your personal data.

DATA CONTROLLER

Data Controller: Celine Valery
Activity: Rental and management of tourist accommodation
Address: Carrer Josep Tarradellas 4 17310 LLORET DE MAR - SPAIN
Telephone: +34 618 510 505
Email: celine@micasa-lloret.com

Website: www.micasa-lloret.com

DATA WE COLLECT

Identification and contact information:
- Name and surname
- Identity document (DNI/NIE/Passport)
- Postal address
- Telephone
- Email address
- Date of birth

Reservation information:
- Dates of stay
- Number of occupants
- Accommodation preferences
- Payment and billing information

Web browsing information:
- IP address
- Browser type
- Pages visited
- Time Browsing cookies
- Technical and analytical cookies

PURPOSE OF PROCESSING

Your personal data will be processed for the following purposes:

1. Booking management: Processing and confirming tourist accommodation reservations
2. Provision of the service: Facilitating access to and enjoyment of the contracted accommodation
3. Communication: Sending confirmations, instructions, and communications related to your stay
4. Billing: Issuing invoices and managing payments
5. Legal compliance: Compliance with legal obligations regarding tourism and tax matters
6. Marketing: Sending commercial offers (only with your express consent)
7. Service improvement: Analysis of satisfaction and improvement of our services

LEGAL BASIS OF PROCESSING

The processing of your data is based on:

- Contractual performance: For the management of reservations and provision of accommodation services
- Legal obligation: For compliance with tourism, tax, and anti-money laundering regulations
- Legitimate interest: For commercial management and improvement of our services Services
- Consent: For the sending of commercial communications and the use of non-technical cookies

DATA RECIPIENTS

Your data may be communicated to:

- Public bodies: Tourism, tax, and security authorities when legally required
- Service providers: Companies that provide us with management, maintenance, cleaning, and technology services
- Financial institutions: For payment processing
- Booking platforms: If you made your reservation through portals such as Booking, Airbnb, etc.

No international data transfers will be made outside the European Economic Area, unless necessary for the provision of the service and with appropriate safeguards.

DATA RETENTION

The data will be retained for:

- Booking and billing data: 6 years from the end of the service (tax obligation)
- Marketing data: Until you withdraw your consent
- Web browsing data: 2 years from the date it was obtained

USER RIGHTS

Under the GDPR, you have the right to:

Right of Access
Obtain information about whether we are processing your personal data and access it.

Right to Rectification
Request the modification of inaccurate or incomplete data.

Right to Erasure
Request the deletion of your data when it is no longer necessary or you have withdrawn your consent.

Right to Restriction of Processing
Request the suspension of processing in certain circumstances.

Right to Portability
Receive your data in a structured format and transmit it to another controller.

Right to Object
Object the processing of your data for reasons related to your particular situation.

Right not to be subject to automated decisions
Not to be subject to decisions based solely on automated processing.

EXERCISE OF RIGHTS

To exercise your rights, you can contact:

Email: celine@micasa-lloret.com
Telephone: +34 618 510 505
Postal address: Carrer Josep Tarradellas 4, 17310 LLORET DE MAR

The request must include:
- Photocopy of your ID or identification document
- Petition detailing the request
- Address for notifications

We will respond to your request within a maximum of one month from receipt.

COMPLAINTS

If you believe that the processing of your data does not comply with current regulations, you may file a complaint with the Catalan Data Protection Authority.

By phone: 93 552 78 00 (9 a.m. to 3 p.m., Monday to Friday) / 012 (8 a.m. to 10 p.m., Monday to Friday).
By email: atenciopublic.apdcat@gencat.cat
By post: Gran Vía de les Corts Catalanes, 635, 1st floor, 08010 Barcelona.

In person: by making an appointment by calling 93 552 78 00 or by sending an email to atenciopublic.apdcat@gencat.cat, providing a contact telephone number.

SECURITY MEASURES

We have adopted the necessary technical and organizational measures to guarantee the security of your personal data and prevent its alteration, loss, processing, or unauthorized access.

COOKIES

This website uses technical cookies necessary for its operation and analytical cookies to improve our services. You can find more information in our Cookie Policy.

MODIFICATIONS

This privacy policy may be modified. Modifications will be published on this website well in advance of their implementation.

CONTACT

For any questions regarding this privacy policy:

MI CASA LLORET
Controller: Celine Valery
Email: celine@micasa-lloret.com
Phone: +34 618 510 505

Last updated: 09/23/2025

Contact